Frequently Asked Questions
Discover everything you need to know about your Honey Birdette experience.
How do I determine my correct size for Honey Birdette lingerie?
We recommend visiting our comprehensive Size Guide which features detailed measurements for bras, briefs, and hosiery. If you are between sizes, we generally suggest sizing up for the most comfortable fit in our structured lace and satin pieces.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygiene seals intact. Returns must be initiated within 30 days of purchase for a refund or exchange.
How long does shipping take and is it discreet?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days, while express options are available. All orders are shipped in plain, discreet packaging to ensure your privacy.
How should I care for my luxury lingerie items?
To maintain the quality of delicate lace, silk, and gold hardware, we strictly recommend hand washing in cold water with a mild detergent. Always air dry your garments and avoid tumble drying or harsh chemicals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options such as Afterpay and Zip, as well as PayPal for secure transactions.
Can I change or cancel my order after it has been placed?
Our warehouse team works quickly to dispatch orders, so changes or cancellations can only be made within a very short window. Please contact our Concierge team immediately if you need to modify your order details.